Black Reef Cloud · Help & support
We’re here to help.
Questions about the iPhone app, your account or a connected controller? Start here or write to us directly.
Contact the Black Reef team
Tell us what happened.
For app support, feedback and feature requests, email:
gd@grizzart.ru Opens your email app. You can also write to this address from any email service.Help us understand the issue
- What you expected and what happened instead.
- When it happened, including your time zone.
- Your iPhone model, iOS version and app version.
- For a device issue: device ID, model and firmware version, if available.
- An error message or screenshot, with private details hidden.
Never send your password, Wi-Fi password, access tokens or verification codes.
A little help
getting back on track.
I can’t sign in or verify my email.
Check that you are using the email address associated with your Black Reef Cloud account. For verification messages, check your spam folder. If you have forgotten your password, use password recovery on the sign-in screen. If you are still unable to sign in, email support with the error message. Do not send your password or verification code.
My controller is offline or its status is not updating.
Check that the controller has power and internet access, and that your iPhone is connected to the internet. Confirm that you are signed in to the account that owns the device or has shared access. A displayed state may be the last report received while the controller was online. If the issue continues, tell us the device ID and when you last saw it online.
Bluetooth Quick Pair does not find my controller.
Quick Pair searches for supported reefOS devices in BR-QP pairing mode. Follow your controller’s instructions to enter that mode, keep the iPhone nearby and allow Bluetooth access for Black Reef Cloud in iOS Settings. A controller that does not support this mode will not appear in that search.
A pump or skimmer is off, or a command has no effect.
Check the device card for a feeding pause, a startup delay or a protection condition. Confirm that the controller is online and that your access role allows control. The displayed state should update after the device reports its result. If the behaviour is unexpected, check the equipment itself and send support the device ID, time and visible status.
Why do different devices show different settings?
Controls depend on the device type, controller firmware and your access role. Pumps, lights, roller filters and sensors expose different functions. A shared account may have fewer controls than the owner. If a setting you expect is missing, send us the device ID and app version.
Can I use my existing cloud account on iPhone?
Yes. Sign in with the same Black Reef Cloud account you use in the browser. Devices owned by that account and devices shared with it are available according to their access roles.
Deleting your account
In the iPhone app, open Profile → Delete account and confirm. This action cannot be undone and removes your account and associated data. If you cannot access your account, contact support for help.
How we handle personal data: Privacy policy.
Terms for using the service: Terms of use.